Border Travel Terms & Conditions

BOOKING CONDITIONS

After making a booking with Border Travel, your contract commences on the receipt of your first payment, The following booking conditions apply once this contract commences, It is paramount that you check all the details very carefully and ensure that all details enclosed within your confirmation invoice and itinerary are as requested,

CONFIRMATION OF BOOKING

Your booking is subject to confirmation of availability and price, If we cannot confirm availability or price within 72 hours from receipt of your booking request, we can upon notice to you terminate the contract between us provided that we re-pay to you any payments that we have received, Border Travel reserve the right to inform the user of the booking termination by telephone or by e-mail, Should the notification be submitted via telephone or e-mail, it is the purchaser's responsibility to reply within 24 hours, Border Travel will not be liable for any failure to respond to the telephone or e-mail, whether it be negligence on the user's part, or failure of their Internet or E-mail account provider or "Host", In the event that we terminate the contract in these circumstances we shall not have any liability towards the purchaser, Our right to terminate pursuant to the proceeding paragraph ceases on the expiry of 72 hours from receipt by us of your booking request, Errors and Omissions Expected,

CANCELLATIONS

Should you or any member of your party be forced to cancel your booking once it has been accepted, a valid cancellation can only be made if you give written instruction, which must be signed by the lead member of the party, The effective date for cancellation will be the date we receive your written instruction at our office. If you cancel, a cancellation charge (being agreed damages to cover our estimated loss) becomes payable by you as nominated leader of the travelling party, N, B, You may be able to claim under any insurance policy arranged by us for you, if your cancellation falls within the provision of your insurance policy, If you cancel, a cancellation charge will invariably apply, These charges are set by the principals i.e. Airlines, Hotel, etc, In the first instance it would be the loss of your non-refundable deposit, However once your ticket has been issued some principals will charge anything from 25% to 100% of the cost, fully dependant on the type of ticket you have purchased, When any part of your journey has been flown the charges will become 100%, On certain tickets in addition to this, there will be a non-refundable, non-changeable ticket restriction and any amendment applied to that ticket will be deemed as a cancellation,

PRICE CHANGES, SURCHARGES AND SCHEDULE ALTERATIONS

The price confirmed to you at the time you make your booking is guaranteed if you pay your full and final balance, We cannot however guarantee the price until we are in receipt of full payment, All prices quoted are in pounds sterling but may be subject to change due to currency or fuel surcharges, increases in airfare or third party products or government action, In exceptional circumstances however, there may be instances where a surcharge is levied due to "Force Majeure" or other reasons beyond our control, In the event of a schedule change in your flight we will try to offer the nearest alternative or, after an administrational charge, a total refund,

COMPLAINTS

If you have a problem, please inform the Airline, Hotel or the other supplier concerned immediately, so that they can endeavour to put things right, If they cannot resolve the problem, you must contact our UK office immediately by telephone or fax, so that we are given an opportunity to help, In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 30 days of returning home, giving your original booking reference number and all the other relevant information, If you fail to take any of these steps this will hinder our ability to put the problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely extinguished, If there is a dispute between us which cannot be amicably settled it can, if you wish, be referred to arbitration under a special scheme which, although devised by arrangement with the Association of British Travel Agents ("ABTA") is administered quite independently by the Charter Institute of Arbitrators, This scheme provides a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs,

Full details are available from ABTA on request, The scheme does not apply to claims for more than £5000 per person or £5000 per booking form. Nor to claims which are solely or mainly in respect of physical injury or illness.

YOUR HOLIDAY CONTRACT

These booking conditions form part of your contract with us, That contract and any matters arising from it are governed by Scots Law and subject to the jurisdiction of the courts of Scotland, Please note that, as between you and any of the Airlines, Hotels, car rental companies, etc, involved in providing your tickets, accommodation, car, etc, different terms and conditions may apply, If you would like to see a copy of any applicable terms and conditions please submit your request in writing and we will try to meet it.

MEMBERSHIPS

We are members of the Association of British Travel Agents ("ABTA") and hold a Air Travel Organiser's Licence ("ATOL") number 3121 issued by the Civil Aviation Authority.

YOUR FINANCIAL PROTECTION

When you buy an ATOL protected flight from Border Travel Services Ltd you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 3121. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.